Decor TalesReturns
No returns after purchase
Once an order is placed and delivered, the purchase is final. We do not offer returns or exchange of any kind on delivered orders — this is not a return or exchange scheme.
Returns, Replacement & Damage Policy
Please read this policy carefully. We do not offer returns or exchanges. A replacement is considered only in genuine cases of transit damage or a wrong item delivered — and every claim is accepted exclusively through WhatsApp.
Replacement
Replacement only in genuine cases
A replacement is offered only in extreme cases: an item broken in transit or a wrong item delivered to you. Every claim is reviewed individually before any replacement is approved.
Customized orders
Customized items are final sale
Items personalized with a name, photo, or custom message are made to order and cannot be replaced for any reason. This includes transit damage.
Claim window
Report within 3 business days
A claim for transit damage or a wrong item must be raised within 3 business days of delivery. Claims raised after this window cannot be processed, regardless of the reason.
Before delivery
Refuse visibly damaged parcels at the doorstep
If the outer carton looks crushed, torn, or tampered with, refuse the delivery at the doorstep. The parcel will return to us and we will arrange a replacement for you. This is the fastest way to resolve a transit-damage claim.
Contact
Claims are accepted on WhatsApp only
Damage and wrong-item claims are handled only through our dedicated WhatsApp line. Emails, calls, or social media DMs are not treated as claims. Write to us on WhatsApp with the details listed below.
How to raise a claim
Send these details on WhatsApp
To start a claim, message us on WhatsApp with the following, all in one message:
Order number
Your Decor Tales order number, so we can locate your order instantly.
Parcel photos
A clear photo of the sealed outer carton along with the invoice / tracking label stuck on it.
Unboxing video
One continuous unboxing video (no cuts) that starts at the sealed parcel, shows the seal being opened, and ends at the damaged or wrong item.
Your contact details
Your name and the phone number you ordered with, so we can update you on the claim.
Important: Claims with incomplete details — such as a missing order number, missing parcel photo, or a cut unboxing video — will not be processed and will be closed without review. No claim will be entertained over email, phone, or social media.